Questions and answers
What is StillCovered, and who is it for?
StillCovered is a receipts and return-window / warranty reminder app made by Azury Digital & Tech Solutions Ltd. You capture every receipt and invoice, set the return window and the warranty length, and get a reminder before the return window closes or the warranty expires - so you always know whether you are still covered.
It is for anyone who wants their receipts and invoices kept and findable, with the deadlines handled.
Is StillCovered free?
We do not publish pricing on this site, so please ask us rather than guess. Email info@azurydigital.co.uk and we will tell you what StillCovered costs.
What can I record for each receipt or invoice?
Each entry is marked as a receipt or an invoice. You can attach a photo of it, taken with your camera or chosen as an image or PDF file, and record the store or vendor, the item or description, a category, the price, the date bought, the return window in days and the warranty in months. There is also a field for where the paper receipt is kept, for example a kitchen drawer or a blue folder, and a notes box.
Your saved receipts are searchable from the main screen, and you can open a saved photo at full size or open a saved PDF.
Can StillCovered read the receipt for me?
Yes. After you take a photo or choose a file, tap Scan photo to auto-fill and the app reads the text and fills in the details for you. The text is read on your device by an OCR engine running locally in the app (Tesseract, self-hosted), and the photo is never sent anywhere for scanning.
Scanning gives you a head start rather than a guarantee, so always check the details before saving.
How do the reminders work?
If reminders are switched on, StillCovered emails you before return windows close and before warranties expire. The emails come from no-reply@stillcovered.co.uk.
You can switch reminders off at any time: open Account in the app and untick "Email me before return windows close and warranties expire". Password-reset emails are only ever sent when you ask for one, and we do not send marketing email.
Where is my data stored, and who can see it?
Your account and everything you add are stored on our UK-hosted server, under your account only - each account's data is isolated from every other account's. Your password is stored only as a salted hash, so we cannot read it.
The app contains no ads, no analytics SDKs and no third-party tracking, and we never sell personal data. The only companies that handle your data are the service providers needed to run StillCovered: our UK hosting provider and our email delivery provider, and neither uses your data for anything else. The full details are in our privacy policy.
How do I get started with StillCovered?
StillCovered runs in your web browser. Go to stillcovered.co.uk, enter your name, email address and a password, and tap Create account. Then tap + Add, choose Receipt or Invoice, take a photo or choose a file, scan it to auto-fill the details, set the return window and warranty, and save.
If your browser offers it, an Install button appears in the top bar so you can install StillCovered like an app. Reminder emails are controlled by the tick box under Account.
What if I forget my password?
Tap Forgot password? on the sign-in screen and enter your account email. We send you a 6-digit code by email (check your junk folder too); enter the code and choose a new password of 8 or more characters.
If you know your password and just want to change it, open Account in the app and use Change password.
How do I delete my StillCovered account?
From inside the app: sign in, tap Account in the top bar and tap Delete account... Enter your password to confirm, then tap Permanently delete. Deletion takes effect immediately.
If you cannot sign in, email info@azurydigital.co.uk with the subject "Delete my StillCovered account", sending from the email address the account is registered to, and we will action the request and confirm by reply within 30 days - usually much sooner. You do not need to give a reason. Both routes are described in full on the account deletion page.
What happens to my receipts if I delete my account?
They are deleted, along with everything else. Deleting your account permanently removes your account (name, email address and hashed password), every receipt and invoice you added including all their details and deadlines, all uploaded receipt photos and files, and your reminder settings and reminder history.
Deletion is permanent and cannot be undone, so if you might want your receipts later, note down anything important before deleting. The only records that may survive are ones we are legally required to hold, such as purchase records for tax purposes, and these do not include any of your receipt content.
Where can I read about my return and warranty rights?
Tap Your rights in the app's top bar for a plain-English summary of the UK rules on faulty goods, changing your mind about something bought online, and warranties and guarantees. Our guides go into more depth: how long you have to return something you bought online, and the difference between a warranty and a guarantee, with more guides on the way.
All of it is general guidance, not legal advice; for your own situation see Citizens Advice or GOV.UK.
Who makes StillCovered, and how do I get in touch?
StillCovered is made by Azury Digital & Tech Solutions Ltd (company no. 13446812), registered office 23a The Precinct, London Road, Waterlooville PO7 7DT, United Kingdom. We are registered with the Information Commissioner's Office under reference ZC188926.
For support, questions about your data or anything else, email info@azurydigital.co.uk. Requests about your personal data under UK GDPR are answered within one month.
Still got a question? Email info@azurydigital.co.uk - the same address handles support, data requests and account deletion.